Shipping Policy

How long will it take to make my order?
Our custom, made-to-order items are typically fulfilled within 2–5 business days. Business days do not include weekends or holidays.

Do you offer rush orders?
We understand that sometimes you are on a time crunch, and we would love to help with your last-minute needs! Rush production may be available for an additional fee. Please email us at info@cedarandetch.com before placing your order to confirm that we can accommodate your requested timeline.

Rush availability is not guaranteed and depends on our current production schedule, the item requested, and the quantity ordered. Rush production fees do not include expedited shipping unless otherwise specified.

How will my order be shipped?
Once your order is complete, it will be shipped using the delivery method you selected at checkout. Shipping time is separate from our 2–5-business-day fulfillment period and will vary based on the selected shipping method and destination.

Will I receive tracking information?
When tracking is available, you will receive an email notification once your order has shipped.

What is the fulfillment time for bulk orders?
Bulk orders require an extended fulfillment window. The estimated production timeline will be communicated directly with the customer based on the size and details of the order.

What if my shipment is delayed?
Carrier delays may occasionally occur after an order has shipped and are outside the control of Cedar + Etch Co. Please refer to your tracking information for the most current delivery updates.

What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible at info@cedarandetch.com. We cannot guarantee that an address can be changed after production or shipping has begun.