Returns & Refunds

Are returns or exchanges accepted?
Because each Cedar + Etch Co. item is personalized and made to order, all sales are final.  Please carefully review all names, dates, spelling, and other personalization details before submitting your order.

What if my item arrives damaged?
If your item is damaged during shipping, please notify us within 48 hours of delivery. Email info@cedarandetch.com and include:

• Your name and order number

• A description of the damage

• Clear photos of the damaged product

• Clear photos of the shipping box and packaging

We will review the information and work with you to make it right. Please keep the item and all original packaging until your claim has been resolved.